Duck Dice Privacy Policy – How We Protect Your Data

🔐 Overview

Duck Dice takes data privacy seriously. We operate a gaming platform designed specifically for players in Pakistan, which means we handle personal and financial information on a daily basis. This policy is written in plain language — not legalese — so you can understand what happens to your data without needing a law degree to follow along.

This Privacy Policy covers the Duck Dice website and the Duck Dice mobile app. It applies regardless of whether you are browsing as a guest, a registered player, or somewhere in between. Our approach is simple: collect only what we need, protect it properly, and never misuse it.

By creating an account or continuing to use any part of the Duck Dice platform, you acknowledge this policy and agree to how we handle your information. If you have questions at any point, our support team is reachable via live chat or at [email protected].

📋 Data We Collect

We collect personal information through different touchpoints during your use of Duck Dice. Here is a clear breakdown of the categories of data we gather:

We do not collect sensitive personal information such as biometric data, religious beliefs, or political affiliations. We also do not purchase data lists from third-party data brokers.

⚙️ How We Use Your Data

Duck Dice uses your personal information only for specific, legitimate purposes. We do not use your data for anything beyond what is described here unless we have obtained your explicit consent to do so.

• Account management: Creating and maintaining your player account, verifying your identity and age, and keeping your profile up to date.
• Transaction processing: Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported methods. Matching payment records to your account.
• Platform operation: Delivering the games, sports betting markets, and promotions you use. Personalising your experience where applicable (e.g., showing cricket and PSL markets prominently based on engagement).
• Security and fraud prevention: Detecting suspicious login attempts, unusual transaction patterns, and behaviour that may indicate account sharing, bonus abuse, or financial fraud.
• Legal compliance: Fulfilling verification obligations, responding to lawful requests from regulatory or law enforcement bodies, and maintaining financial records as required.
• Responsible gaming: Monitoring gaming behaviour where you have set self-management tools, and flagging patterns that may indicate at-risk behaviour in line with our Responsible Gaming commitment.
• Communications: Sending transactional messages (deposit confirmations, withdrawal updates), service notifications, and — if you have opted in — promotional messages about bonuses and offers.
• Platform improvement: Aggregated, anonymised usage data helps us understand which games are popular, how the platform performs on different devices, and where we can improve the overall experience.

🤝 Sharing of Data

There are limited situations where Duck Dice shares your personal information with external parties. In every case, sharing is restricted to what is strictly necessary, and we require third parties to handle your data responsibly and securely.

• Payment processors: When you deposit or withdraw PKR, your payment details are shared with the relevant processor — JazzCash, Easypaisa, Raast, or your bank — solely to complete the transaction. We do not store full card or wallet credentials on our own servers.
• Identity verification providers: To fulfil age and identity verification requirements, we may share certain identity data with specialist verification services. These providers are contractually bound to use your data only for verification purposes.
• Game software providers: Some games hosted on the Duck Dice Game Lobby are supplied by third-party studios. Minimal technical data (e.g., session tokens) may be shared to load and run those games. No financial or identity data is shared with game studios.
• Analytics and infrastructure: We use trusted infrastructure and analytics services to keep the platform running smoothly. These providers process technical and usage data on our behalf under strict data processing agreements.
• Legal and regulatory disclosure: If required by law, court order, or a legitimate request from a regulatory or law enforcement authority, we may disclose personal data. We will notify you where legally permitted to do so.

Duck Dice does not share your personal data with third-party marketers or allow external companies to use your data for their own advertising purposes.

💳 Payment Data

Financial data receives an extra layer of care at Duck Dice. All PKR transactions — whether via JazzCash, Easypaisa, Raast, bank transfer, debit/credit cards, or mobile wallets — are processed through encrypted, secure payment gateways.

Duck Dice does not store full payment credentials on its own servers. Once a transaction is initiated, the sensitive financial details are handled entirely by the relevant payment processor using industry-standard security protocols. What we do retain is a transaction record — the amount, method, date, and outcome — which is necessary for account management, dispute resolution, and financial compliance.

If you believe there is an error in your transaction history, contact our support team immediately via live chat. We maintain detailed server-side records and can investigate and resolve discrepancies promptly.

🍪 Cookies & Tracking

Duck Dice uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These manage your login session, remember your language preferences, and keep your account secure. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your preferences such as game filters, display settings, and responsible gaming limits you have set within your account.
• Analytics cookies: Help us understand how players use Duck Dice — which pages are visited most, where users drop off, and how performance can be improved. Data gathered is aggregated and anonymised where possible.
• Marketing cookies: Used only if you have opted in to receive promotional communications. These help us show relevant offers rather than generic content. You can opt out at any time via your account settings.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, though some features may be less personalised. Please note that clearing all cookies will log you out of your session.

🗂️ Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable legal and financial record-keeping obligations.

• Active account data: Retained for the lifetime of your account plus a minimum of five years after account closure, in line with standard financial compliance requirements.
• Transaction records: Retained for a minimum of five years for accounting and dispute resolution purposes.
• Support communications: Retained for up to three years after the last interaction, unless an ongoing matter requires longer retention.
• Marketing data: Retained until you withdraw consent or opt out of communications, after which it is deleted or anonymised within 30 days.
• Technical and usage logs: Typically retained for 12–24 months, then purged or anonymised.

When retention periods expire, your data is securely deleted or anonymised so it can no longer be linked back to you. If you request account deletion, we will process your request within a reasonable timeframe, subject to any legal hold requirements.

🛡️ Security Measures

Protecting your data is a core responsibility, not an afterthought. Duck Dice employs multiple layers of security to safeguard personal and financial information against unauthorised access, loss, or misuse.

• SSL/TLS encryption: All data transmitted between your device and Duck Dice servers is encrypted using industry-standard SSL/TLS protocols.
• Secure password storage: Account passwords are never stored in plain text. We use strong, salted hashing algorithms to protect credentials.
• Two-factor authentication (2FA): Optional but strongly encouraged for all accounts. 2FA adds an extra verification step when you log in from a new device.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. Duck Dice staff cannot view your full payment credentials.
• Intrusion detection: Automated systems monitor for unusual login activity, brute-force attempts, and other indicators of compromise around the clock.
• Regular security reviews: Our platform undergoes periodic security assessments to identify and address potential vulnerabilities.

Despite these measures, no system is 100% immune. You also play an important role in keeping your account secure — use a strong, unique password, do not share your login details, and log out of shared devices after each session.

✅ Your Rights

As a Duck Dice player, you have rights in relation to the personal data we hold about you. We are committed to honouring these rights in a timely and transparent manner.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any information we hold is inaccurate or out of date, you can request a correction. Some fields can be updated directly in your account settings.
• Right to deletion: You can request deletion of your personal data. We will comply unless retention is required for legal or financial compliance purposes.
• Right to withdraw consent: Where our processing is based on your consent — such as marketing emails — you can withdraw that consent at any time without it affecting your ability to use the platform.
• Right to data portability: You can request a copy of the data you have provided to us in a structured, commonly used format.
• Right to object: You can object to certain types of processing, including direct marketing. Once you object to marketing, we will stop contacting you for promotional purposes immediately.

To exercise any of these rights, contact our support team via live chat or email us at [email protected]. We aim to respond to all data rights requests within 30 days.

🔞 Minors

Duck Dice is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, you are not permitted to create an account or use any part of this platform.

If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on Duck Dice, please contact us immediately at [email protected].

We strongly encourage parents and guardians to use device-level parental controls and monitoring tools to prevent underage access to online gaming platforms.

📝 Policy Updates

Duck Dice may update this Privacy Policy from time to time to reflect changes in how we operate, improvements in our security practices, or updates required by law. When we make material changes, we will notify registered players via email or an in-platform notification before the updated policy takes effect.

The date of the most recent revision is shown at the top of this page. We encourage you to check back periodically, especially if you are a regular player. Continued use of Duck Dice after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

✉️ Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way Duck Dice handles your personal data, please get in touch. We take all privacy enquiries seriously and aim to respond within 48 hours.

You can also review our Terms and Conditions and Responsible Gaming pages for more information about how we operate the platform and protect our players.